Shipping policy

We want your KT Glow order to arrive safely and beautifully.

Order Processing

Orders are typically processed within [1–3 business days] after purchase, excluding weekends and holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take additional time. If there is a significant delay, we will do our best to keep you informed.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped. Delivery times are estimates between 5-7 business days for US customers and ~2 – 3weeks for international customers. Please note these shipping dates are not guaranteed.
Once an order has been shipped, customers will receive tracking information when available.

Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
KT Glow is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been submitted.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking confirms delivery, KT Glow is not responsible for packages that are lost or stolen after delivery.

If your package appears to be delayed or lost in transit, please contact us so we can help you determine the appropriate next step.

International Orders

Customers are responsible for any applicable customs duties, taxes, tariffs, or other fees associated with international delivery unless otherwise stated at checkout.

[KT Glow currently does not offer direct exchanges. Customers may return an eligible item and place a new order.]