At KT Glow, we want every beauty purchase to feel confident and intentional.

For health, hygiene, and product-safety reasons, opened, used, swatched, or altered beauty products may not be eligible for return or refund, except where required by applicable law or when the product arrives damaged, defective, or incorrect.

Unopened Products

Eligible products must be returned in their original, unused condition and with all original packaging intact.

Opened or Used Products

Because cosmetics and personal-care products come into direct contact with the skin, we generally cannot accept returns of products that have been opened, used, swatched, or otherwise altered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within [X days] of delivery and include your order number and clear photographs of the item and packaging.

We will review the issue and work with you on an appropriate resolution.

Shade Selection

Please carefully review product descriptions, shade information, photos, and available product details before purchasing. Colors may appear slightly different depending on lighting, photography, and individual screen settings.

If you need help selecting a shade or product, our Customer Care team is happy to assist before you place your order.